Privacy Policy

Mobile & SMS Data Privacy

RavGuard Solutions LLC does not share, sell, rent, or disclose mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

We may share mobile information with service providers solely as necessary to deliver SMS communications and operate our messaging program.

SMS Messaging

All messages originate from RavGuard Solutions LLC. We may send SMS messages from multiple company-owned phone numbers, including +1 (214) 420-9298.

Message frequency: up to 4 messages per month, with additional messages as needed for service-related or transactional communications.

Message and data rates may apply.

Information We Collect

RavGuard Solutions LLC ("RavGuard," "we," "our," or "us") may collect the following types of information when you interact with our website, services, or communications:

• Personal Information: Name, email address, phone number, company name, and job title provided through contact forms, service requests, or direct communication.
• Technical Information: IP address, browser type, operating system, referring URLs, and pages visited on our website.
• Service Data: Information related to IT support tickets, project details, and account management necessary to deliver our services.
• Communications: Records of correspondence including emails, phone calls, and SMS messages exchanged with our team.

How We Use Your Information

We use collected information for the following purposes:

• To provide, maintain, and improve our IT and cybersecurity services
• To respond to inquiries, service requests, and support tickets
• To send service-related communications, including appointment reminders and status updates
• To comply with legal obligations and enforce our agreements
• To protect the security and integrity of our systems and services

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., cloud hosting, ticketing systems, SMS delivery), bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, subpoena, or court order.
• Business Protection: To protect the rights, property, or safety of RavGuard Solutions LLC, our clients, or the public.

Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and regular security assessments. While no method of transmission over the Internet is completely secure, we strive to protect your personal information using commercially acceptable means.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of SMS communications by replying STOP to any message

To exercise any of these rights, contact us at privacy@ravguard.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy, contact us at:

Email: privacy@ravguard.com

For SMS support, contact support@ravguard.com or call +1 (214) 420-9298.

RavGuard Solutions LLC

325 North Saint Paul Street, Suite 3100
Dallas, TX 75201
United States